Informativa sui rimborsi

Return Policy:
- We only accept returns if the product you received is incorrect or damaged upon arrival, considering the perishable nature of our goods.
- Kindly notify us within 7 days of receiving your order if this is the case.
- Regrettably, refunds or exchanges cannot be offered if more than 7 days have passed since you received your order.

Refunds:
- Once your return is approved, we will initiate a refund to your original method of payment.
- The processing time for refunds usually ranges from 7 to 14 business days, depending on the policies of your card issuer.

Lost or Stolen Packages:
- We are not responsible for lost or stolen packages confirmed to be delivered to the address provided.
- Upon inquiry, we will provide confirmation of delivery details, including the address, delivery date, tracking information, and shipping carrier.

Possible Return Scenarios:
- There may be instances where you wish to return your order.
- Please note that certain items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products).
- If you have any specific queries or concerns about the returnability of an item, please contact us.

Inspection and Reporting:
- Please thoroughly inspect your order upon receipt.
- If the item is not as described or advertised, or if you receive the wrong item, please contact us immediately.
- Kindly inform us of any issues within 24 hours of receiving your order to ensure prompt investigation and resolution.

Refunds Eligibility:
- To qualify for a refund, it is necessary to contact us within 24 hours of receiving your order.
- We will provide notification once we have conducted a thorough investigation.